I founded Pathway Illumination to bring operational understanding, system design, and software engineering together. That started at a small independent insurance agency in rural Upstate New York, where I learned how people, information, and judgment come together in everyday operations.
Today that background carries focused initiatives from discovery through pilot rollout, seeing the work from both the operational and technical sides.
Frontline insurance operations experience, where workflows and judgment meet.
A sociology background that shapes how I read organizations and the people in them.
Graduate study at Simon Business School in business analytics and applied AI, used to solve real problems, not chase the technology.
I code and build the system myself, tying it into what your team already uses.
Where the analytical and technical side of this work is grounded: how to read the data, size the opportunity, and design what gets built.
Where the people side comes from: how organizations behave, and why teams work the way they do.
The difference shows up in how the work runs.
Less rework. Less manual follow-up. Fewer surprises. Time back for the work that matters.
Someone who has done the operational work, not just studied it. Someone who pairs that with the analytical and technical skill to fix what's broken, and the discipline to see it through.
Bring me the situation. We will figure out the right starting point together.